Overview
At ZENLOREX, we strive to ensure that our clients are completely satisfied with their purchases. However, if for any reason you are not satisfied, we offer a clear and concise refund policy.
Eligibility for Refund
Refunds may be issued under the following conditions:
- Product is defective or damaged upon arrival.
- Service not rendered as per the agreement.
- Requests made within 14 days of purchase.
Non-Refundable Items
Unfortunately, the following items cannot be refunded:
- Gift cards and vouchers.
- Downloadable software products.
- Custom services already delivered.
Process for Obtaining a Refund
To initiate a refund, please contact our customer service team at [email protected] with the following details:
- Order number and date of purchase.
- Detailed reason for the refund request.
- Any supporting documentation (e.g., photographs of damaged goods).
Our team will review your request within 3-5 business days and respond with a resolution.
Contact Us
For any questions or concerns about our refund policy, please feel free to contact us at:
ZENLOREX Customer Service123 Business Center Drive
Suite 456
Anytown, USA 78910
Phone: (123) 456-7890
Email: [email protected]